Privacy Policy

VB CREATIVE PROJECT SOLUTIONS LTD We are committed committed to protecting and respecting your privacy.

VB Creative Project Solutions Limited is a limited liability company established in England with a registered office at 51 Martindale, Iver Heath, Buckinghamshire, SL0 0HY. We also have a Hampshire office at 17 Lower Canes, Yateley GU46 6PY.

This policy sets out the basis on which we will process any personal data or usage information we collect from you, or that you provide to us, in connection with your use of our website at https://www.creativebuildingsolutionsltd.co.uk or our services. Please read this notice carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data. If you do not agree with this Privacy Notice in general or any part of it, you should not access the Website or use our services.

What types of information do we collect and how do we use it?

Information you give us. You may provide information by contacting us via our Website or by email, telephone, social media or otherwise.

Information provided to us by a third party and/or collected from public records in the case of fraud or suspected fraud. In the case of fraud or suspected fraud, we may obtain information from third parties and from public records to prevent and detect fraud.

To perform our contract with you, we will use your information:

• to communicate with you;
• to create records of contracts and to send you booking acknowledgments, confirmations, receipts and invoices

As it is in our legitimate interests to be responsive to you and to ensure the proper functioning of our services and organisation, we will use your information:

• to detect and prevent fraud and crime;
• for reporting and data analysis purposes;
• for insurance purposes;
• to meet customer service requirements and for complaint handling and feedback;
• to contact you via telephone, email, SMS;
• to enforce our terms and conditions;
• if you have opted in to marketing, to communicate with you about products, services, promotions, events and other news and information we think will be of interest to you.

Technical usage information

When you visit our Website we automatically collect the information sent to us by your computer, mobile phone, or other access device. This information includes:

• your IP address;
• device information including, but not limited to, identifier, name, and type of operating system (including versions);
• mobile network information;
• standard web information, such as your browser type and the pages you access on our Websites;

As it is in our legitimate interests to process your data to provide effective services and useful content to you we collect this information in order to:

• personalise our Website to ensure content is presented in the most effective manner for you and your device;
• monitor and analyse trends, usage and activity in connection with our Website to improve our services;
• keep our Website safe and secure; or
• measure and understand the effectiveness of the content we serve to you and others.

Do we use cookies?

We use cookies to collect information about your browsing activities over time and across different websites following your use of our services, to measure the performance of our Website. They allow us to recognise and count the number of users and to see how users move around the Website when they are using them. This helps us to improve the services we provide to you and the way our Website works. You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. For more information about how we use cookies, please refer to our Cookies Policy.

We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our Website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our Website. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout.

How do we share your personal data?

We do not sell, rent or lease your personal information to others except as described in this Privacy Notice. We share your information with selected recipients. These categories of recipients include:

• analytics and search engine providers located in the UK that assist us in the improvement and optimisation of the Website;
• fraud prevention tools for the purposes of preventing fraud;
• Our insurance company and claims handling companies, for the purpose of investigating and settling any insurance claims.

We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

• comply with a legal obligation, process or request;
• enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
• detect, prevent or otherwise address security, fraud or technical issues; or
• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

We will also disclose your information to third parties:

• in the event that we sell any business or assets, in which case we will disclose your data to the prospective buyer of such business or assets; or
• if we or substantially all of our assets are acquired by a third party, in which case information held by us about our users will be one of the transferred assets.

 Where do we store your personal data?

The information that we collect from you will be stored on a secure local server and webserver. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this policy.

The security of your personal data

Unfortunately, the transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted through the Website, over email or via our contact centre; any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

We will, from time to time, host links to and from the websites of our affiliates or third parties. If you follow a link to any of these websites, these websites will have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to those websites.

How long do we store your personal data?

To determine the retention period of your personal data, we consider several criteria to make sure that we do not keep your personal data for longer than is necessary or appropriate. These criteria include:

• the purpose for which we hold your personal data;
• whether our relationship with you is ongoing;
• any specific requests from you in relation to the deletion of your personal data; and
• our legitimate business interests in relation to managing our own rights, for example the defence of any claims.

We will retain your information as follows:

• your customer profile and account information (including your technical usage data), for 7 years after you last use our service;
• if you contact us via email we will keep your data for 5 years;
• records of bookings and complaints for a minimum of 12 months;

Your rights

You have rights in relation to the personal data we hold about you. Some of these only apply in certain circumstances. We have described these situations below, as well as how you can exercise your rights. To exercise any of your rights, please contact us at enquiries@vb-creative.co.uk

Access: You have the right to ask us to access the personal data we hold about you and be provided with certain information about how we use your personal data and who we share it with.

Correction: You also have the right to ask us to correct your personal data where it is inaccurate or incomplete.

Erasure: In certain circumstances, you have the right to ask us to delete the personal data we hold about you.

Restriction: In certain circumstances, you have the right to ask us to restrict (stop any active) processing of your personal data, save for storage.

Objection: In certain circumstances, the right to restrict or object to our processing of your personal information (e.g. where you request correction or erasure, you also have a right to restrict processing of your applicable data while your request is considered). You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.

In addition, you have the right to complain to the Information Commissioner’s Office or other applicable data protection supervisory authority.

Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or company trade secrets or intellectual property, where there are overriding public interest reasons or where we are required by law to retain your personal data.

Objection to Marketing

At any time you have the right to object to our processing of data about you in order to send you marketing communications, including where we build profiles for such purposes, and we will stop processing the data for that purpose. You can change your marketing preferences at any time by emailing us at enquiries@vb-creative.co.uk

Complaints

In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance at enquiries@vb-creative.co.uk and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the Information Commissioner’s Office or the data protection supervisory authority in the EU country in which you live or work where you think we have infringed data protection laws.

Changes

Any changes we will make to this policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this policy.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to enquiries@vb-creative.co.uk